In the next few weeks, Metriscope will be releasing the next version of our award-winning analytics software. Usually we just announce this when the release happens, but we're so excited about one of our new features, we wanted to give people a sneak-peek.

For companies with online or phone customer assistance, I have to ask - what is it that your agents spend most time doing? I bet that it's saying to your customers "What do you see on the screen now?"

Let me introduce you to Metriscope liveAssist. With liveAssist, you can see the state of their web browser, and you can interact with the screen, making any element highlight or flash, to show the customer what to do next.

This is going to lower your agent's average call time by - well, you pick a number, cos it's going to be a big one.

Our new website has launched this morning!

https://www.metriscope.com

We feel that this new vibrant website more closely reflects us as a company. It's lighter, more dynamic, and to be honest, just more fun. At the same time it provides more useful information in a simpler format, allowing our potential partners to find out more about us in just a small number of clicks.

Our partner in developing this new site was made of möre. They haven't asked us to mention them, but we feel they did such a good job, so quickly, that we wanted to give them a public thanks. They were a pleasure to work with.