Customer Service

In an ideal world, your customers’ online transactions will be smooth and successful every time. In the real world, however, this is not always the case and your customer service team will receive calls for help. When this happens, how do you get true visibility into the customer’s issues so that you can help them more quickly and efficiently?

THE POWER TO PLEASE

By allowing customer service representatives to replay customers’ journeys in real time, Metriscope ensures that calls are dramatically more efficient for both customers and providers. The result is a reduction in average call handling times, an increase in first call resolutions, and increased customer satisfaction.

Metriscope can also highlight suggestions for customer experience improvements in online self-service channels – meaning calls can ultimately be eliminated, further reducing customer service costs.