Case Studies

Direct Ferries

Through the data we could extract from Metriscope, we were able to spot the cause and resolve it, directly resulting in a healthy increase in conversion rates

Anthony Ritchie, CTO, Direct Ferries

Great Lakes

We wanted the ability to determine points of struggle in terms of page flows and navigation of our flagship website. The solution also needed to help us research actions taken by our users to address questions or disputed activity reported to our borrower support team.

Fernando Delk Project Leader, Information Systems Development (ISD)

Pizza Hut

The data we can now access has enabled us to dramatically improve our customer experience.

Steve Ash, IT Director, Pizza Hut

Raymond James

Working with Metriscope is wonderful. I’ve worked with a number of Metriscope associates to ensure a successful deployment and continued usage. The team at Metriscope is always quick to jump on board when needed.

Abbey Ajanaku - Senior Applications Analyst

Rooms To Go

For Rooms To Go, the customer becomes part of the solution to the challenges the company faces. By drawing on the customer struggle data we have from Metriscope, we can action changes to interact at a point where we can make a difference to the customer and revenue

Mike Austin, VP of Ecommerce Technology at Rooms To Go

Security Service Federal Credit Union

Metriscope’s advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained.

Julian Hall - VP Enterprise Architecture and Application Development at SSFCU

Market America

Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor

Michael Brady, CIO, Market America

ACHICA

Metriscope delivers a fantastic return on investment and is particularly cost effective compared to alternatives on the market.

Steve Robinson - CEO, ACHICA

Netflights

The experience with Metriscope has been excellent. The replay, eventing and client- side validation add incredible value to our business. It’s something that we just didn’t get in any other solution.

Greg Machin, Conversion Analyst, Gold Medal Travel Group

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