Versatile, extensible and easily deployed

Connect your business systems together to deliver a complete view of your customer experience. Integrate with key delivery tools to facilitate up to 10x faster resolution times.

Our patented technology captures all session data and the underlying code without escalating storage costs; all easily deployed via your preferred method with an open data platform.

Open Data Platform – Ask unlimited questions

Capture the story behind every customer interaction. We provide the detail that other tools can’t or charge a premium for.

  • Validate change cycles during preproduction

  • Integrate experience data with other insight systems

  • Align digital experience scores with your CRM

  • Proactively prevent abandoned transactions

Open Data Platform – Ask unlimited questions

Capture the story behind every customer interaction. We provide the detail that other tools can’t or charge a premium for.

  • Validate change cycles during preproduction

  • Integrate experience data with other insight systems

  • Align digital experience scores with your CRM

  • Proactively prevent abandoned transactions

Deployment Options – private cloud or on-premise

To control your own security, our software is easily installed in your preferred cloud or data center environment. Our deployment experts ensure a seamless installation.

Technical Insights – up to 10x faster issue resolution

In complex environments, sometimes replay alone is not enough. That’s why we provide all the underlying code with every session captured. Finding and resolving complex and nuanced technical issues just became easy.

  • Access all request and response data for every journey

  • Streamline communication between departments

  • Replay what happened both technically and visually

Technical Insights – up to 10x faster issue resolution

In complex environments, sometimes replay alone is not enough. That’s why we provide all the underlying code with every session captured. Finding and resolving complex and nuanced technical issues just became easy.

  • Access all request and response data for every journey

  • Streamline communication between departments

  • Replay what happened both technically and visually

The ability to quickly look at issues and diagnose what’s going on, provide triage and analysis quickly, really enhances the other parts of our internal organisation.

Julian Hall

VP Enterprise Architecture and Application Development - SSFCU

Talk to an expert

The future of optimizing your digital customer experience is here. With Metriscope, it is easy to discover and monetize the revenue opportunities in your customer journey data.

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