Customer Feedback Analytics

Analysing customer experience through advanced search and visual replay

Search for the exact details of a customer’s experience, including all request and response data, then instantly visualize it by replaying their specific journey.

Realise the revenue – in your customer feedback goldmine

Just one in a thousand customers take the time to report problems they encounter. When a customer does report an issue, they rarely describe it in a way that can easily be replicated. These incidents present valuable leads for new revenue, whether they come via a call center, social media post, voice of customer solution, chat or email. Every customer incident and report represents a revenue opportunity – Metriscope helps you realise this revenue.

Realise the revenue – in your customer feedback goldmine

Just one in a thousand customers take the time to report problems they encounter. When a customer does report an issue, they rarely describe it in a way that can easily be replicated. These incidents present valuable leads for new revenue, whether they come via a call center, social media post, voice of customer solution, chat or email. Every customer incident and report represents a revenue opportunity – Metriscope helps you realise this revenue.

Identify trends – isolate anomalies

Continually drive the innovation and improvement of customer experience by discovering the opportunities that impact the largest number of users and have the biggest effect on your bottom line. Metriscope enables you to tackle the most critical discoveries first and prioritise them by business value.

Close feedback loops – reduce time to resolution and resolve issues

Continually optimise the performance of your websites and apps, by pinpointing exactly where issues occur. Save time in duplicating experiences by diving straight to the relevant issues which are supported by high fidelity session replays and backed up with all the technical data.

Close feedback loops – reduce time to resolution and resolve issues

Continually optimise the performance of your websites and apps, by pinpointing exactly where issues occur. Save time in duplicating experiences by diving straight to the relevant issues which are supported by high fidelity session replays and backed up with all the technical data.

“Delighting customers is critical today - you can't ignore it. If customers have a challenge with your experience, they'll quickly leave for a competitor.”

Michael Brady

CIO - Market America

Better understand your customers to fulfil business goals

Turn customer feedback into revenue opportunities

Fix reported problems quickly and efficiently

Reduce the discovery time of issues

Determine if a customer’s experience represents a wider segment

Identify and quantify opportunities

Talk to an expert

The future of optimizing your digital customer experience is here. With Metriscope, it is easy to discover and monetize the revenue opportunities in your customer journey data.

Please fill in the form and a subject matter expert will be in touch with you right away.

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